Returns and Exchanges

In the event of receiving a damaged or faulty product, please contact us at hello@trutonebeauty.com.au within 14 days of receipt for a replacement or refund.

Due to hygiene reasons, we cannot accept returns or refunds for opened or used products.

No returns or refunds for change-of-mind purchases.

For any queries, reach out to us at hello@trutonebeauty.com.au with your full name and order number.

If your order is lost in transit or arrives damaged, please email us at hello@trutonebeauty.com.au for prompt assistance.